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Refund Policy

We accept returns within 14 days of purchase. Which means you have 14 days after receiving your item to request a return. If 14 days have gone by since you received your items, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags.

To complete your return, we require your order number to be included in your shipment back to us.

You can contact us to start a return or for any return questions. Please email info@vannesarossi.com to begin your return process. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Items sent back to us without first requesting a return will not be accepted.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Shipping
To return your product, you should mail your product to the same address it came from. Address provided in shipping policy.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. 

If you've done all of this and you still have not received your refund yet, please contact us at info@vannesarossi.com.

 

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